BERRY ROOTS™ – Refund & Return Policy
At BERRY ROOTS™, we are committed to delivering premium-quality fragrances crafted with care and precision. Due to the personal and sensitive nature of perfumes, we follow a strict yet fair refund and return policy.
1. Eligibility for Returns
We accept returns or replacements only under the following conditions:
You received a damaged product
You received a defective product
You received an incorrect item
To qualify:
The issue must be reported within 24–48 hours of delivery
A clear unboxing video and images must be provided as proof
The product must be unused and in original packaging
2. Non-Returnable Situations
We do not accept returns or refunds for:
Change of mind after purchase
Fragrance not meeting personal expectations
Minor variations in scent, longevity, or projection
Used or partially consumed products
3. Refund Process
Once your request is approved:
You may receive a replacement product.
In eligible cases, a refund will be issued to the original payment method
Refund processing time: 5–7 business days
4. Return Shipping
Customers may be required to return the product as per our instructions
Return shipping charges will be borne by the customer.
5. Order Cancellation
Orders can not be cancelled once placed.
6. Important Notes
Fragrance performance may vary depending on skin type, climate, and environment
All claims are subject to verification by our team
BERRY ROOTS™ reserves the right to decline requests that do not meet policy criteria
7. Contact Information
For any return or refund requests, contact us:
📧 Email: berry.roots99@gmail.com
đź“Ť Address:
BERRY ROOTS
14B, Anand Bhawan, Jobner Bagh
Station Road, Jaipur, Rajasthan, India
Please include your Order ID, issue details, and proof for faster assistance.
BERRY ROOTS™
Luxury Fragrances. Honest Craftsmanship.